Assist 24 (1st Line Support)
With ICM Assist24, 1st Line support / Helpdesk calls can be logged with the Service Desk via the telephone, web or email.
Any calls logged via email or the web are given the same priority and handled in the same way as a telephone call. Typically, incidents are resolved within 15 minutes of the user placing the call.
Remote connectivity can be established in a number of ways including:
- Managed gateway on customer site
- Web based tools for users who have Internet access
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Without people there is no plan.
Who is needed in the first few hours - How long will they need to work to recover? Beginners Guide to Business Continuity >>>
News and events
NDR responds to calls following serious flooding
At NDR, we are currently responding to a high number of invocations and standby calls from our customers that are affected by flooding in Central and Western England. further details >>>
Downloads
MS Brief Product and Services Overview
ICM’s Managed Services encompass flexible service options from 4 hour response, through 24x7x365 support line to remote management. company literature pdf >>>
